FAQ
QUESTIONS ABOUT BUYING LANDKAMER ART PRINTS? WE’VE GOT THE ANSWERS.
CONTACTING LANDKAMER ART
Call Us
Monday through Friday 10 AM — 5 PM Mountain Time.
Email: Mark@LandkamerArt.com
If you still need extra help selecting your art piece, ask about Mark’s complimentary art consultation.
ABOUT LANDKAMER ART PRINTS
What are Landkamer Art prints? Are they archival prints?
Landkamer Art prints are high-quality, archival digital pigment prints. Prints are printed on an Epson Stylus Pro 4900 DES (or larger) printer using Epson UltraChrome HDR (High Dynamic Range) inks. Landkamer Art prints are printed on acid-free Epson Hot Press Bright 100% cotton fiber paper to allow the best possible color fidelity. Collectors / Buyers tell us the prints are stunning, the colors amazing.
What is a limited-edition print?
Landkamer Art prints are limited edition. That means when the edition of 50 of a particular piece is sold out, that piece is no longer available. This increases the value of the print you purchase; the value of each print should increase over time.
How are Landkamer Art prints signed and authenticated?
Landkamer Art prints are signed in pencil with the edition number, the title of the art piece, and Mark Landkamer’s signature. Prints are also blind embossed with the official Landkamer Art seal.
Why are Landkamer Art prints shipped flat and already matted?
All Landkamer Art prints are sold matted and shipped flat in a sturdy custom portfolio. The acid free mat is archival level and is used both front and back. The mat is the recommended size for proper viewing of a Landkamer Art print. All you have to do is frame the pre-matted print. Prints cannot be framed, then shipped, because of cost and breakage reasons. Prints cannot be rolled and shipped in a mailing tube because it would damage the print.
What is a Certificate of Authenticity?
As is customary, each Landkamer Art print is issued with a Certificate of Authenticity that denotes the edition number, and is signed and dated by Mark Landkamer. The Certificate of Authenticity is affixed to the back of the mat.
Where can I buy Landkamer Art prints?
Landkamer Art prints are sold through our website only.
ABOUT LANDKAMER ART, MARK LANDKAMER
Where can I find more information about Landkamer Art?
Check out About Landkamer Art or About Mark Landkamer.
Can I visit the Landkamer Art studio location?
Generally, our clients buy prints online and are very happy with the color and quality of the prints. They are stunning. Should you be in northern New Mexico and want to see a sample of a specific print prior to purchasing, please contact us via email. Private viewings must be arranged several days in advance, and are only available Monday through Friday from 10 AM to 5 PM Mountain time zone.
PRIVACY POLICY
What happens to my personal information?
When you submit the order form and the contact form, we collect personally-identifiable information to help us fulfill your order and help serve you better. Information we collect includes your name, e-mail address, physical mailing address, phone number, and order history. We do not maintain a record of your credit card information.
We also use your personal information to communicate with you, including our newsletters and event invitations (from which you may opt out) and other communications related to your order.
Do you share my personal information?
Landkamer Art does not share your personal information with any outside parties. If you have any questions, please contact us.
SHIPPING OVERVIEW
Where are Landkamer Art prints produced and shipped from?
Landkamer Art prints are produced in and shipped from Santa Fe, New Mexico. Each print is carefully reviewed and approved by Mark Landkamer prior to matting and shipping.
How do you ship Landkamer Art prints?
Landkamer Art prints are shipped flat in a portfolio custom made for the number of prints you order. Flat-shipping ensures the print is protected and will remain in pristine condition during shipping. Prints cannot be rolled up and shipped in a tube.
What shipping carrier does Landkamer Art use?
Orders are shipped within 10 days via FedEx 3-day Ground. You will receive an email notification with a FedEx tracking number when your order ships. We do not ship to APO or PO Boxes due to FedEx shipping restrictions.
Why are Landkamer Art prints shipped only on Mondays and Tuesdays?
We prefer to ship on Monday or Tuesday so that art is not sitting in a hot or non-climate controlled warehouse over a weekend.
Do you ship internationally?
Yes! International shipping rates vary according to destination country. International tax and duties are not included in our shipping cost; the recipient is invoiced for this once the shipment reaches its destination. Contact us with your shipping address and order details, and we will provide you with an estimated cost for an international shipping order
How do you pack Landkamer Art prints?
We use fully recyclable custom made cardboard portfolios that have an additional puncture resistant layer on both sides if considered necessary. Contact us for a photo of what the shipping portfolio looks like.
What if a print gets damaged during shipping?
Any damage in shipment must be reported to Landkamer Art within 5 days of receiving the shipment. Please email us with your tracking number or packing slip number and a photo of the damage. A photo is necessary to reship your product. Our packages are shipped with insurance for replacement costs should damage occur. However, because of the way we carefully pack and protect Landkamer Art prints with puncture resistant outside layers, damage is extremely rare.
EXCHANGES
Can Landkamer Art prints be returned?
Prints can be returned for credit only. Prints must be returned unopened and in the original shipping portfolio box. Buyer is responsible for return shipping costs.
What’s your exchange policy?
We are happy to exchange items within 30 days of purchase for store credit or exchange only. We cannot offer refunds. Please ensure returned items show no signs of use and that the clear acetate protective layer the surrounds the matted print(s) has not been opened.
How do I complete my exchange?
All exchanges sent back to Landkamer Art must be accompanied with a receipt or original packing slip and our Exchange Form. Please contact Landkamer Art to request your Return Authorization Number, an Exchange Form, and have your proof of payment handy. You must have a Return Authorization Number in order to exchange a print. The RAN must appear clearly on the outside of the box.
What if my exchange is damaged during shipping?
Landkamer Art is not responsible for any damage that occurs when return shipping. You must return prints in the original shipping portfolio via a trackable carrier. Please note return shipping costs are non-refundable and the responsibility of the collector / buyer.